Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you create an account, schedule an appointment, purchase products, subscribe to our newsletter, or contact us for support. This may include your name, email address, phone number, home address, date of birth, gender, medical history, health conditions, allergies, current medications, and health goals. When you make a purchase, we also collect payment information such as card details (processed securely through our payment gateway). We may also collect information about your browsing behavior, IP address, device type, browser information, and pages visited through cookies and similar tracking technologies.

Additionally, if you upload documents or images (such as medical reports or photos for consultation), we collect those materials. We may also receive information from third parties such as our appointment scheduling partners, payment processors, or analytics providers.

2. How We Use Your Information

We use your information for several purposes: (1) to provide and maintain our services, including scheduling appointments, processing orders, and delivering products; (2) to communicate with you about your appointments, orders, and account; (3) to improve our website and services based on your feedback and usage patterns; (4) to send promotional emails and newsletters (which you can opt out of anytime); (5) to detect, prevent, and address fraud and security issues; (6) to comply with legal obligations and respond to law enforcement requests; (7) to personalize your experience and show you relevant content; and (8) to conduct research and analytics to understand how users interact with our platform. Your health information is used solely to provide appropriate naturopathic consultation, treatment recommendations, and follow-up care.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We do not disclose your health information except as necessary to provide our services. However, we may share your information with: (1) trusted service providers who perform services on our behalf (such as payment processors, email service providers, hosting providers, analytics companies) under strict confidentiality agreements; (2) healthcare professionals when you request consultation or as necessary for your care; (3) law enforcement or government agencies when required by law or to protect our legal rights; (4) our successors or assigns in the event of merger, acquisition, or business closure; and (5) with your explicit consent for purposes you’ve approved. All service providers are contractually obligated to keep your information confidential and to use it only for providing the specified services.

4. Data Security

We implement comprehensive technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include: (1) HTTPS encryption for all data transmission over the internet; (2) secure password authentication for account access; (3) regular security audits and vulnerability assessments; (4) restricted access to personal data on a need-to-know basis; (5) secure data storage with access controls and monitoring; (6) employee training on data protection and privacy practices; and (7) incident response procedures to address any security breaches. However, no method of transmission over the internet or electronic storage is 100% secure. While we implement strong security measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

You have the following rights regarding your personal information: (1) Access: You can request a copy of the personal information we hold about you; (2) Correction: You can request that we correct inaccurate or incomplete information; (3) Deletion: You can request that we delete your personal information, subject to legal retention requirements; (4) Objection: You can object to the processing of your information for marketing purposes; (5) Data Portability: You can request your information in a portable format; (6) Withdraw Consent: If processing is based on your consent, you can withdraw it at any time; (7) Email Preferences: You can unsubscribe from our mailing list or modify your communication preferences. To exercise any of these rights, contact us at privacy@dhuruvahealth.com with specific details of your request.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, understand usage patterns, and deliver targeted content. Cookies are small data files stored on your device that help us recognize you when you return to our website. You can control cookies through your browser settings and choose to disable them, though this may limit functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). Third-party services like Google Analytics may also place cookies to help us understand user behavior. We honor Do Not Track signals if your browser sends them.

7. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately and terminate the child’s account. If you believe we have collected information from a child under 13, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Your account information is retained while your account is active. Health information is retained for a minimum of 5 years to ensure continuity of care and compliance with medical record-keeping requirements. After you request account deletion or your account becomes inactive for 2 years, we retain limited information for tax, legal, and fraud prevention purposes for an additional 3 years, after which it is securely deleted. You can request permanent deletion of your data at any time, subject to legal retention requirements.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information. When you click on external links, you leave our site and are subject to the terms and conditions of the destination website.

10. Data Breach Notification

In the event of a data breach or unauthorized access to your personal information, we will notify affected users within 72 hours of discovery, as required by law. Notification will be sent via email to the address associated with your account, and may also be posted on our website. We will provide information about the nature of the breach, the data involved, steps we are taking to secure your information, and recommended actions you should take to protect yourself.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our website or services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Frequently Asked Questions About Privacy

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@dhuruvahealth.com
• Phone: +91 93421 99338
• Address: No. 21, Periyar Nagar, Nehru Nagar East, Kalapatti Road, Peelamedu, Coimbatore - 641014, India
• Response Time: We aim to respond to all privacy inquiries within 7 business days